Introduction: Welcome to Rishi Mart. By accessing or using our mobile application and admin platform, you agree to abide by these Terms and Conditions. Please read them carefully before using the app. If you do not agree with any part of these terms, you must discontinue using Rishi Mart.
User Accounts
- Registration:Users, including marketing agents, delivery personnel, and admins, must register an account with valid information provided by the company or admin. You are responsible for maintaining the confidentiality of your login credentials.
- Account Security: You agree to notify Rishi Mart immediately of any unauthorized use of your account or breach of security. Rishi Mart is not liable for any losses caused by unauthorized access to your account.
2. Use of the Application:
- Permitted Use: Rishi Mart is intended for the management of shop orders, payment processing, route management, and related business activities. You agree to use the app solely for its intended purposes and in compliance with all applicable laws.
- Prohibited Activities: You may not use Rishi Mart for any illegal activities, including but not limited to hacking, modifying the software, or tampering with data. Users are prohibited from accessing data not intended for them or engaging in activities that disrupt or damage the platform.
3. Shop Registration and Order Management:
- Shop Information: Marketing agents are responsible for providing accurate and up-to-date information when registering shops in the system. Any discrepancies in shop data can lead to order delays or inaccuracies, for which the agent is responsible.
- Order Placement and Processing: Orders placed via the app are subject to stock availability and may be modified or canceled by the admin based on product availability or other factors. Delivery personnel are required to follow assigned routes and deliver orders within the specified timeframe.
4. Payment Terms
- Payment Methods: Payments collected through Rishi Mart can be made via cash, QR code, or other supported methods. Agents and delivery boys must accurately update the payment status in the app upon collection.
- Outstanding Dues: Shops are responsible for settling outstanding dues promptly. Rishi Mart reserves the right to take appropriate measures to address overdue payments, including withholding further orders.
- Refunds: Payment disputes or refunds are handled on a case-by-case basis, as determined by the admin and subject to the app's policies.
5. Attendance and Geolocation:
- Attendance Tracking: Marketing agents and delivery personnel are required to mark their attendance via GPS location. Failure to comply with attendance procedures may result in penalties or restricted access to certain features of the app.
- Geolocation Data: The app uses real-time location data to optimize route management and delivery. By using Rishi Mart, you consent to the collection and use of your geolocation information as outlined in our Privacy Policy.
6. Admin Rights and Responsibilities:
- Staff Management: Admins have the right to add, edit, or remove users (marketing agents, delivery boys, sub-admins) and manage their roles within the platform. Admins are responsible for ensuring that their staff comply with these terms.
- Order Monitoring: Admins have access to real-time data on orders, payments, and routes. They are responsible for managing the overall operations and ensuring accuracy in reporting, payment, and order management.
7. Data Synchronization:
- Real-Time Updates: Rishi Mart strives to sync data in real-time. However, we are not responsible for any delays or data loss due to network issues, server downtime, or other unforeseen technical difficulties.
- Data Integrity: Users must ensure that the information entered into the app (e.g., shop data, orders, payments) is accurate and up-to-date. Any errors in data input or synchronization are the responsibility of the user.
8. Intellectual Property:
- Ownership: All content and software provided through Rishi Mart, including but not limited to logos, designs, code, and text, are the exclusive property of Rishi Mart and its licensors. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
- User Content: Any content or data uploaded to the app by users (e.g., shop details, order information) remains the responsibility of the user. By uploading such content, you grant Rishi Mart a non-exclusive, worldwide license to use, store, and process this data for the purposes of operating the platform.
9. Limitation of Liability:
- No Guarantees: While we strive to ensure that the platform functions smoothly, Rishi Mart does not guarantee uninterrupted or error-free service. We are not liable for any damages or losses resulting from the use or inability to use the app.
- User Responsibility: Users are solely responsible for any actions taken using their account and for complying with all applicable laws when using Rishi Mart.
10. Changes to Terms and Conditions:
- We reserve the right to modify or update these Terms and Conditions at any time. Continued use of Rishi Mart after changes are made indicates your acceptance of the updated terms. You are encouraged to review the terms periodically.
11. Termination of Use:
- Rishi Mart reserves the right to terminate or suspend access to the platform for any user who violates these Terms and Conditions. Misuse of the app, unauthorized activities, or illegal actions will result in immediate account suspension.
12. Governing Law:
- These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country/Region], without regard to conflict of law principles. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of [Your Location].
13. Contact Information:
- If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
- Email: support@rishimart.com
Phone: [Your Contact Number]