By Marketing Agents: Marketing agents can cancel an order before it is processed or dispatched. Once an order is out for delivery, cancellation is no longer possible.
By Admins: Admins have the right to cancel orders due to product unavailability, payment issues, or any other valid reason. The concerned marketing agent and shop will be notified of the cancellation.
Cancellation Process: If an order needs to be canceled, it must be done through the Rishi Mart app. Any cancellation outside the app (e.g., verbal communication) will not be considered valid.
2. Refund Policy:
Eligibility for Refunds: Refunds may be issued in the following cases:
Canceled orders for which payment has already been processed.
Incorrect or damaged products received by the shop.
Overpayment or payment errors.
Refund Process:
For cash payments, the refund will be processed manually by the admin, and the amount will be returned directly to the shop owner.
For QR or digital payments, the refund will be processed via the same payment method used during the transaction.
Refunds may take 5-7 business days to reflect, depending on the payment method and financial institution involved.
3. Partial Refunds:
In cases where only a part of the order is incorrect, damaged, or unavailable, a partial refund will be issued for the affected items, while the rest of the order will be delivered.
4. Payment Discrepancies:
If a shop owner or agent believes there has been a discrepancy in payment (e.g., double payment or incorrect amount charged), they must notify the admin within 7 days of the transaction. The admin will review the issue and initiate a refund if necessary.
5. Non-Refundable Items:
Certain products, especially those marked as non-returnable or perishable items, may not be eligible for a refund unless they are damaged or defective upon delivery.
6. Dispute Resolution:
In the event of a dispute over a refund or cancellation, the shop or agent must contact Rishi Mart's support team at support@rishimart.com. The admin will review the case and work towards a resolution. Rishi Mart’s decision on refund and cancellation disputes will be final.
7. Changes to Refund and Cancellation Policy:
Rishi Mart reserves the right to modify this policy at any time. Users will be notified of significant changes through the app.