Introduction: At Rishi Mart, we are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile application and admin platform. By using Rishi Mart, you agree to the terms of this policy.
1. Information We Collect:
- User Information: When marketing agents, delivery boys, and admins register, we collect information such as name, contact details, and role within the application..
- Location Data: We collect geolocation data from marketing agents and delivery personnel for attendance tracking, route management, and order delivery purposes.
- Shop & Order Data: Shop registration details, orders, payment statuses, and shop-related information are stored for operational purposes.
- Payment Information: Payment details such as transaction history, outstanding dues, and payment methods (cash, QR code, etc.) are collected to facilitate accurate financial tracking.
- Device Information: We may collect data about the device used to access the app, including hardware model, operating system, and app usage data.
2. How We Use Your Information
- User Authentication: To securely verify marketing agents, delivery boys, and admins.
- Order Management & Delivery: To manage orders, routes, and ensure efficient delivery operations.
- Attendance & Geolocation Tracking: To track agent and delivery personnel attendance and assign routes based on location data.
- Payment Processing: To handle payments, update payment statuses, and maintain accurate financial records.
- Reporting & Analytics: To provide order performance insights, payment reports, and other business analytics for admins.
3. Data Sharing: We do not share, sell, or distribute your personal data to third parties, except in the following cases:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating the app, subject to strict confidentiality agreements.
- Legal Requirements: If required by law, we may share information to comply with legal obligations or protect the rights and safety of our users.
4. Data Security:
- We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5.Data Retention:
- We retain your data for as long as it is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. User Rights:
- Access & Update: Users can access and update their profile information through the application.
- Data Deletion: Users may request the deletion of their personal data by contacting us, but some data may be retained for legal or operational reasons.
- Consent Withdrawal: Users can withdraw consent for data collection (e.g., geolocation tracking) by disabling permissions in their device settings, but this may impact the app's functionality.
7. Changes to the Privacy Policy:
- We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, technical, or operational reasons. We will notify users of any significant changes through the app.
8. Contact Information:
- If you have any questions or concerns regarding this Privacy Policy, please contact us at: Email: support@rishimart.com